NBC | 8:00 pm

The Season 5 premiere, "Cloud 9.0," picks up the action just a few hours after the startling Season 4 finale, which saw undocumented store employee Mateo (Nico Santos) hauled away by ICE agents. As the Cloud 9 staff tries to offer what support they can, Amy (America Ferrera) continues her new managerial role, while covertly trying to gain information to help her staff form a union. Ben Feldman and Mark McKinney also star. Justina Machado joins the cast as Maya, the new district manager.