Fix Any Audio Issue In A Snap

Service Solutions

Hopper Group

Do you have a picture on your TV but no audio? Or is your audio low or distorted? You can typically resolve audio issues in one of three easy steps!

  1. Most audio issues occur because either the volume is too low or the audio has been accidentally muted. Try pressing the mute and volume up buttons on your remote to verify. If you have surround sound, be sure your speaker is on and turned up.
  2. Make sure that the audio/video cable you are using (i.e. HDMI cable, RCA cable, etc.) is securely connected to both the receiver and TV. Loose connections can result in audio problems.
  3. If you still don’t have audio, reset your receiver by unplugging it for 10 seconds and then plugging it back in. If you are having audio issues with a Joey, try resetting your Hopper first and then reset the Joey.

If those steps don’t resolve your issue, chat with us at or give us a call at 800-333-DISH (3474). We are here to support you 24/7!


Colleen Skells

From all of us at DISH, we hope you and your family are safe and healthy.

Check out features of your Hopper, Joey or Wally by visiting or

Colleen Skells is a communications manager at DISH.